1. Information We Collect

We only collect information necessary to provide consulting, estimation, and technology services:

• Identity & Contact Details: Full name, business email, phone number, and company name provided voluntarily through our contact forms or direct correspondence.
• Technical & Project Scoping Information: Business process requirements, workflow pain points, and infrastructure preferences shared during solution design.
• Automated Browsing Data: IP address, browser type, device information, and anonymous analytics metrics to optimize site performance and user experience.

2. How We Use Information

All collected information is used strictly for legitimate business purposes:

• Responding to inquiries, providing AI solution advisory, infrastructure scoping, and delivering service proposals.
• Executing commercial contracts, NDAs, and performing delivery or maintenance services.
• Providing technical announcements, operational support, and resolving customer inquiries.
• Enhancing system stability, performance, and security across tribotix.vn.

3. Protection of Enterprise Data & Trade Secrets in AI Projects

During the design, development, and operation of AI systems (Local AI, Private Cloud, Hybrid):

• Client Data Ownership: All client internal data, business documents, and datasets used for testing or inference remain your exclusive property.
• No Third-Party Model Training: Your confidential data is never fed into public training datasets of external model providers without explicit written consent.
• Air-Gapped & Local Deployment: When deploying on-premise or local hardware, enterprise data stays strictly inside your corporate network perimeter.

4. Data Retention

Contact and consulting correspondence data is retained only for as long as necessary to fulfill the requested services or maintain ongoing communication. Upon request or once the processing purpose concludes, data is securely deleted unless required otherwise by applicable statutory obligations.

5. Security & Safety Measures

Tribotix maintains rigorous technical and administrative security safeguards:

• End-to-end transport encryption via modern HTTPS/TLS protocols across all web endpoints and APIs.
• Role-based access control (RBAC) following the principle of least privilege—restricted strictly to authorized engineering personnel.
• Secured server infrastructure, encrypted periodic backups, and continuous monitoring against unauthorized access.

6. Your Data Protection Rights

Under applicable data protection regulations (including Vietnam Decree 13/2023/ND-CP on Personal Data Protection), you have the right to:

• Be informed of and provide consent regarding how your data is processed.
• Request access, updates, or rectifications to your personal information.
• Request erasure or restriction of processing of your personal information.
• Lodge inquiries or complaints regarding our data handling procedures.

7. Data Controller & Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your data subject rights, please contact our team directly through the details below or our contact form.